“Please hold, your call will be answered in the order it was made...."

by: Netcelerate | Published: April 24, 2018 19:09

If you have a business that has phones, and you get more than one call in a day, then we have two very important words for you:


Hold music.


One of the most infuriating experiences that any business’s customers are having (and yes, that means your customers, too…) is getting put on hold. And while there are a certain number of people that are willing to wait through elevator music, or worse yet, no music at all, a staggering 60% of people placed on hold disconne...

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  • Writing on the virtual wall, Part 2

    by: Netcelerate | Published: March 20, 2018 20:09

    The last article in this series gave you the first of our two-part series on recognizing when you’ve been the victim of a hack. This week, we continue to give you the best early-warning signs that your network has been compromised. So, without further ado…


    Sign #3: Your internet searches keep getting redirected


    One of the things that falls under regular maintenance for a VoIP network is to be powered-down and logged out of admin portals when not actually i...

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  • Packing up is hard to do…

    by: Netcelerate | Published: February 28, 2018 16:24

    If you’re one of the 1.2 million small-to-medium-sized businesses in Canada and the US, then chances are, at some point, you’ve either already had to move into a different office, or you are on your way to doing just that.


    We get it. We really do. Moving offices can be compared to defusing bombs blindfolded much of the time, and with good reason. Between moving the furniture, hooking up utilities, and trying to do it all over a weekend so there’s no measurable interruption ...

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  • Packing up is hard to do…

    by: Netcelerate | Published: February 28, 2018 16:24

    If you’re one of the 1.2 million small-to-medium-sized businesses in Canada and the US, then chances are, at some point, you’ve either already had to move into a different office, or you are on your way to doing just that.


    We get it. We really do. Moving offices can be compared to defusing bombs blindfolded much of the time, and with good reason. Between moving the furniture, hooking up utilities, and trying to do it all over a weekend so there’s no measurable interruption ...

    Read More >>


  • Pay attention, there will be a test later…

    by: Netcelerate | Published: February 07, 2018 22:01

    So you’ve decided that you’re going to make the switch over to a shiny new VoIP business phone system. You’ve run the numbers both with your accountants and the local hosted-PBX provider, and you know you’ll save a veritable gaggle of greenbacks on the deal.


    Also, as a side benefit, it’s one less topic to cry over in your therapy sessions.


    You’ve taken a vote at your conference table, and the unanimous (except for Greg, the little worm…) decision is to make ...

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  • It's beginning to look a lot like... aw, man...

    by: Netcelerate | Published: January 16, 2018 14:48

    For many businesses, the holiday season brings with it the promise of higher sales, higher stress levels, and serious discussions about decorations and how they may or may not adhere to the fire code.


    In order for your business to be ready for the onslaught, there are some things that you should do to ensure that your customers have a pleasant experience, but also that your business is running at peak performance. For the happiest holiday happenings, consider the followin...

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