Running the Digital Show: An Explanation of VoIP Network Monitoring

Posted By: Netcelerate

Published: May 10, 2016 12:57

When you hear the words “Network Monitoring”, what do you think of?

It’s likely you might be thinking of virus-scanning software or intrusion-defense parameters. Truthfully, though, when it comes to VoIP networks, those things are all external, preventing bad things from getting in from the outside world.

Network Monitoring, at least as it applies to VoIP systems, is mostly about monitoring the internal functionality, processes, and integrity of the actual setup as it directs phone calls and connectivity throughout the day.

For example, uptime is one of those things that means a lot to a VoIP network, and it’s one of the many things continually evaluated by the monitor itself. Basically, this system is the two-hundred-fifty pound bouncer in your dance club of a network, making sure that all the signals are behaving themselves and controlling and counting the incoming and outgoing traffic.

Most of the time, network monitoring services are going to measure things like response time, availability, and total system uptime, just to name a scant few. These are going to be the things that matter most to the great majority of small business networks, as they are smaller in size and easier to keep an eye on.

As more and more information has been transferred to cloud-based services and internet sites, something that is growing in popularity is something called WAN optimization. Without throwing too much jargon at your faces, this boils down to optimizing how the network communicates over a Wide Area Network, most often the internet. Though round-trip visibility of data with this feature is still an issue that many networks experience, it’s getting better every day.

Something else that gets checked on a fair amount are status request failures - things like when your phone system won’t connect right (you dial and nothing happens…) or when the system simply times-out. Other things that cause these are when (if your phone and email systems are integrated…) messages and documents cannot be received by the system.

Monitoring your VoIP system is usually achieved by installing some sort of third-party software or adding its functionality to your set of hosted features. If you have a premise-based (on-site) VoIP system, some of the programs that exist out there are:

As always, the best thing that you can do if you want to get more information about monitoring your VoIP phone system is to reach out to your provider and talk to them about what features or software would be the right fit for your business.

After all, what good do all these fancy features and futuristic tech do if no one’s paying attention to whether it’s working or not?


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