September 26, 2017 12:20
Published: July 18, 2016 16:47
There’s a good rule of thumb in cross-country hiking: If you want to get to where you’re going, the best thing to do is figure out where you are.
Don’t worry. I have a point here.
You see, many businesses out there who are switching their phone systems to a hosted VoIP solution are a little… well… stumped as to where they stand. They know that they want to upgrade, they know that they want VoIP. Which is awesome, by the way.
But they don’t really know what the actual transition looks like. While the actual process for switching a phone system is going to vary from company to company, there are some things you can get info on that will give you a better idea of where you’re going with the new phone system.
Better ideas = less time spent preparing. Less time spent preparing = more money. Got your attention now, don’t I? So here’s a few things to check out before you start making the move to VoIP, in no particular order.
What size of VoIP network am I going to need? How many people do I have on the phones right now? And is that going to change?
This question, though broken up in three parts, is a pretty important one. Especially the last part. If you know that you’re going to be, say, launching an entirely new product line in a year and are going to be hiring five extra salespeople to handle the rush, that’s a pretty good reason to plan to have more phones quickly.
Will my existing computer network be compatible with a VoIP system, or will I need to purchase something new?
This is one that a lot of business owners trip up on when they switch. They get that brand new, shiny phone system into the building, only to find out that their computer system hit its retirement age five years ago. In order to get the new phone system, they have to also get a new computer system. So make sure that you have the right setup. It’s way harder to write a check when it's soaked through with your tears.
What features am I going to need? What can I live without? What can’t I?
As technology advances, the number of features available to small business owners seems to be growing at an exponential rate. As such, most business owners have some decisions to make. After all, not too many businesses need everything. Your provider, whoever that lucky duck is, will definitely let you know what features are available and will guide you to find the right set of them for your company.
This is by no means an exhaustive list of questions. But these are good ones. Talk to your provider at length about what you need before you make the commitment to switch. You’ll be glad you did.