October 26, 2017 16:22
Published: August 17, 2016 21:02
One of the most frustrating things that can happen to many in this world is to be unable to communicate with another person when one should be able to do just that. Like, trying to talk to your friend about your day while you’re both at a Springstein show. You can see each other’s mouths moving, but there’s no way you’re getting any of it.
This frustration was so intense that Helen Keller created a way to do it, even though she was both deaf and blind. And in the world of business, this problem usually rears its ugly head when trying to communicate with customers, thanks to outdated or non-functional phone equipment.
Thankfully, VoIP is a thing that exists. Like, in real life.
Rather than depending on old, outdated phone equipment, VoIP utilizes your internet connection to make calls, giving you a reliable phone system that blows most out of the water in terms of quality. Copper wire is great and all, but there are no phone hipsters out there. At least not yet.
Now, some of you who have already switched over to the VoIP way of doing things may be thinking ‘Wait, my calls are still a little bit fuzzy/still dropping/aren’t high quality…’. We hear you out there. So we’ve come up with a list of some of the things that you can do to maintain high call quality when using VoIP phones.
No, this is not something you’re going to do at the Gun’s ‘n’ Roses reunion tour. VoIP phone systems rely on your internet connection in order to make and receive calls. Depending on your specific size, you may need to adjust the size of your bandwidth (the measure of the amount of data that can be transmitted over your own lines…) in order to make sure that all your calls are crisp and clear. This would be something that you would call your internet/cable provider to speak with them about, and it’s usually pretty easy to accomplish, though it can add cost to that specific service.
What many business owners may not know is that the phone equipment that they’re using may just not be up to snuff. Many businesses that jumped onto the VoIP bandwagon early suffer from this problem, as the equipment that they bought a scant five or eight years ago (gasp!) is now fully obsolete, and the calls sound like they’re being made through a 1930’s record player. So check that gear! Besides, shiny new phones make all the employees happy, right?
There’s a fancy term we use here, specifically jitter and packet loss. And it’s something you need to be testing. Packet loss is what happens when the little digital blobs of code that get sent over the internet line don’t always get to the other end. Ideally, you want 0% loss. And jitter is pretty much what it sounds like. It makes the sound quality not so great, giving you choppy or static-filled transmissions. If you find that you’re experiencing jitter on the lines or higher-than-ideal packet loss, call your provider and have them test your lines. They can tell you if you need to make any adjustments in that regard.