September 26, 2017 12:20
Published: September 05, 2016 16:19
When considering the many ways that one can take advantage of VoIP phone service for their business, the number of acronyms that get thrown around are numerous and only slightly harder to understand than Chinese trigonometry.
That being said, there are a couple of them that stand out, most notably H osted PBX and S IP Trunking. Don’t let your eyes glaze over just yet. We’ve got more to talk about, here!
I’m sure we’ve gone over this at some point, but in case you’ve missed it, Hosted PBX just means a setup that provides VoIP (Voice over Internet Protocol) services to a company without the need for all the expensive equipment. A service provider handles all the call routing, the extensions, and the technical aspect of maintaining the network.
The biggest consideration, aside from having to repeatedly explain to your employees what the heck a SIP Trunk is, is invariably the cost of the setup. Because of the additional features of the SIP Trunking setup, the costs tend to be higher and the setup more complex. And while your company might have to sacrifice a bit of quality or functionality, having to explain to your sales department that they have to buy their own coffee from now on might not be the most fun job in the world.
While similar to Hosted PBX in that it utilizes VoIP in order to deliver the sweet sound of your voice to your adoring public, there are some key differences to understand, especially if you have a little extra scratch to spend. Most notably, your voice and your employees’ voices are passed through a PBX b efore they are allowed onto the internet to be routed through the service provider. This allows users to communicate with both internal staff and mobile users at the same time.
Well, there are a number of advantages here, but at the end of the day, the question of whether you should go with the SIP Trunk or the Hosted PBX really comes down to the size of the application and overall budget. Hosted PBX is ideal for smaller applications that don’t need a ton of features and are trying to stick to a smaller budget. In this respect especially, the lowercost option usually goes to the Hosted PBX.
However, there’s also cost efficiency to consider. After all, it doesn’t do you much good to spend extra money if that money is spent on, say, silly string. In this little fistfight, SIP trunks tend to come up on top. You just tend to get more bang for your buck, and most of the market seems to be in agreement. This option is becoming more popular than Paris Hilton’s catchphrases were in the 1990’s. But I digress. Either option is a good one, but your provider will be able to get you started no matter what. Want more information on another option you’ve heard of? Leave a comment or contact us.