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Posted By: Netcelerate

Published: September 16, 2016 13:48

To anyone that’s using VoIP phone systems for their business, there’s three words that should give you just a little bit of anxiety these days. It’s something that, though less prevelant now, is still a concern, and should be taken seriously. Those three words are (Dunduhndah!!) long distance fraud. Anticlimactic?

Probably. Nonetheless, this is something that happens to businesses who have VoIP phone systems. You see, because the phone systems rely on the internet to make calls, these phone lines can be “hacked” in the same way that a computer system can. Once the criminals have access to the phone lines, they have free phone calls. And if you’re the type of business that has customers internationally, then getting hacked can be a monstrously expensive event.

For example, a real estate firm in Florida’s VoIP system was hacked, and the bad guys ran up a (not joking at all, here…) $600,000 phone bill to Gambia! Six. Hundred. Thousand. Do you have that sort of capital just lying around? So you might be wondering, how do you prevent this from happening? Well, friends, it just so happens we have some advice on this front. I know. Shocking.

1. If you don’t need it, don’t add it on…

Long distance service is just another of the many options that you can add onto your phone service. However, if you don’t already deal with people on the other side of the pond, the best way to prevent someone from running up a crazy phone bill is just to make sure that they don’t have the option to do so.

2. If you do need it, do it right…

Okay, so you need to be able to call Britain on Monday to get an order of tea kettles.

There are a few things you can do to make sure that you’re keeping things on the upandup with your phone system. The first is to go through the Transnexus Telecom Security Checklist. Don’t worry. The guy with the rubber glove is surprisingly gentle. Also, it doesn’t hurt to deploy preventative measures to make sure that you don’t get hacked in the first place. Anything that runs SIP Analytics on the system can detect fraudulent patterns in calling before they get out of hand.

Look, fraudsters are out there. And there’s likely no way to stop all of them. It’s just the nature of the game, the world we live in. But trust in the knowledge that, should you follow the items outlined in the checklist, and employ the preventative measures that you’ve read about here, there’s a good chance that you’ll be able to avoid getting hacked, getting used, and then getting charged.

The alternative? Carrier pigeons. Not all that it’s cracked up to be. Bret in accounting still can’t go to the park.


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