Justification of the jargon

Posted By: Netcelerate

Published: December 01, 2016 15:59

If you’re currently looking into upgrading your business phone system from the standard analog, hard-wired system that many businesses are still using to the more modern and less-expensive option of a VoIP system, you’ve likely come into contact with a whole mess of words that you’ve not heard before.

While this might be as frustrating as trying to dig a post hole in winter dirt, we decided to take a break from the regularly-scheduled programming to give you a little breakdown on what some of these terms actually mean, and what they mean for you, the business owner.


Acronym that stands for Voice Over Internet Protocol. This is a technology that allows someone’s voice to be transmitted as data over an internet connection. Because these transmissions do not use the copper wires of older phone systems, they tend to be much cheaper and more efficient.


Unless you have experience in the entertainment industry, this one might also be a bit of a head-scratcher. All it means is the volume of data that’s being transmitted over the internet at one time. The more information you need to send, the larger amount of bandwidth you’ll need from your setup. If you’ve ever been on a phone call with someone that’s using a VoIP connection, and the call sounded jittery or dropped entirely, that might have been the result of that business not having enough bandwidth.

Private Branch Exchange (PBX)

If you were going to compare a PBX system to anything, think of it like a digital version of a gigantic telephone switchboard like the ones we used to see manned by half-a-dozen women pulling cables out of one socket and connecting them to another. There are a couple of kinds out there; a Hosted PBX system, which is managed off-site by a third party provider, and On-site PBX, which lives on a server at your actual location. No matter which you choose, the job of these little guys is to route incoming and outgoing calls to their proper place.

Unified Communications (UC)

This isn’t some plot point out of 1984 or V for Vendetta. It simply means that multiple VoIP services, such as voice, messaging, video, email, and faxing services are all rolled into a single product a provider might offer you. Being able to go to one place for all your communications needs is pretty beneficial when you consider the cost-saving aspect of doing so.

Quality of Service (QoS)

If you’ve even done a cursory amount of research into switching to a VoIP system, you’ve seen this term. And while it may not be a head scratcher, it’s a little deeper than it looks at first glance. Remember bandwidth, a minute ago? Well, no matter how much you have, there’s always only a finite amount of it to go around. What QoS can do is prioritize who gets to use the bandwidth when that bandwidth starts to become strained. For example, if you prioritize your voice calls first, the QoS program will make sure that your calls will always be crystal clear when the load on the network begins to rise.

While this is by no means an exhaustive list, it’s a good start for now. Have a term that you’re not sure about but didn’t see here? Reach out and ask below, and we’ll help out!


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