April 03, 2017 17:25
Published: December 23, 2016 19:21
So you’ve decided that you’re going to make the switch over to a shiny new VoIP business phone system. You’ve run the numbers both with your accountants and the local hosted-PBX provider, and you know you’ll save a veritable gaggle of greenbacks on the deal.
Also, as a side benefit, it’s one less topic to cry over in your therapy sessions.
You’ve taken a vote at your conference table, and the unanimous (except for Greg, the little worm…) decision is to make the move to the new system. You triumphantly stroll back to your desk, basking in the glow of future productivity awards and increased sales. At least, for a second you do.
About halfway back, a tiny, quiet thought begins to make itself known to your mind. It peeps at you, like a nervous chick around the corner of a haystack, and you barely perceive its intent, though it’s annoyingly clear.
“But, what do we do now?” it asks, a slight quiver in its voice.
And the reason you stop in your tracks, the reason your palms are sweaty and your eyeballs are bulging like a chihuahua caught eating your cookies, is because you haven’t got the foggiest idea. A small ribbon of panic begins to weave its way into your gut, as you try and grasp for what IN THE WORLD you’re going to do next.
Don’t fret, folks. We’ve got your back. Below, you’ll find (while not a complete list…) a place to start, and some of the major considerations for transitioning into your brand new VoIP system:
Yup. That’s right. I used the B word. And you’d be AMAZED how many business owners forget to think abou it. I’m sure you’ve heard at least one of your fellow business owners complaining about call quality or dropped calls. The truth is, this isn’t because they have BAD service, just that they don’t have ENOUGH of it. Remember. What you think you need is probably wrong. Get a second opinion. Or a third. Or fifteen.
That phone number of yours is important. It’s part of your business identity, and your customers have been calling it for years. You don’t want to lose that just because you kicked your current hard-line telephone provider to the proverbial curb. Make sure that this discussion happens early in the process, because guys….there’s paperwork. We know. We were sad about it, too.
Most VoIP providers have some sort of “unlimited” calling plan. It’s important that you make sure you know all the little addendums and caveats to this little gem, as not knowing what things cost if you call, say, London could be a nasty surprise when the accountant goes to pay the bill. We’re not saying there will be need of an ambulance, but shouting isn’t out of the question.
Remember, what gets measured gets managed. And what gets managed gets… well, managed. Or something.