Writing on the virtual wall, Part 1

Posted By: Netcelerate

Published: January 16, 2017 17:04

As with anything in life, there are pros, and there are cons.

VoIP is no exception, no matter how much we would like to think otherwise. There is a veritable mountain of good reasons to look into VoIP for their business phone systems, but again, there are reasons to think twice. One of the biggest reasons we hear about when a business owner is hesitant to make the switch usually involves two words: Getting hacked.

It’s a reasonable assumption to make. After all, now that your phone is officially chained to the internet, the probability that you’ll end up dealing with some sort of intrusion has just gone up exponentially. But what if you’ve already made the switch? How would you know? Well, in the first of a two-part series, we’re going to share with you the most common signs that your network has been compromised.

Sign #1: Irregularities in your call history

If you’ve recently moved your business over to a VoIP phone system, chances are good that you’ve placed some sort of geo-limiting capability on these lines. The point of that type of system is to keep track of call patterns, especially abnormal ones. And while any IP address that logs into your phone system should be going through some sort of multi-stage authentication process, there’s always the chance that someone with less-than-noble intentions is getting onto your network and is now using that network to make fraudulent calls. We understand that not every business-owner or IT professional has the time to look through all of the call recordings made and ferret out any would-be-data thieves, but being on the lookout for patterns of unrecognized numbers or strange call patterns should be the norm. Generally speaking, if there’s a pattern in your network that you don’t recognize or understand, there’s a good chance that your network could have been compromised.

Sign #2: Fake Antivirus notifications

Your phone systems operate over the internet. They use it to transmit data, voice calls, and other services. As anyone that’s spent even a little time on the internet will tell you, having solid antivirus software isn’t an option, it’s an imperative. The problem is, the bad guys also know this, and they use it to their advantage. By using fake antivirus pop-ups as a means to gain access to systems, they fool many an untrained or inexperienced employee (or CEO, for that matter…) into helping them gain a foothold in an otherwise-protected system. And while no system can protect itself against 100% of threats, properly training your employees to recognize a fake pop-up and not click on it will go a heck of a long way.

Join us later on this week to get the second installment of this series. Until then, friends!


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