December 06, 2016 15:55
Published: January 24, 2017 01:34
By now, we’re sure that you’ve seen many companies and maybe even some of the other small businesses in your community making the switch to VoIP. And no doubt, one of the buzzwords that you’ve been hearing more and more has been SIP, or Session Initiated Protocol.
You’ve probably also heard all the definitions and descriptions of what this is, so we won’t put you through another of those… exciting experiences.
However, once you know what it is and how to get a hold of it, you may be left with more questions about it than you planned. And for you (yes YOU, ya lucky duck…) we are willing to pontificate on some of the less well-known addendums and provisos of setting up your SIP trunk. In this two-part series, we’ll explore some of the considerations that you might not have thought of yet.
So without further ado:
Depending on who you have as a hosted PBX provider, you’ll want to ask this question about their service for sure. Native SIP means that the data the carrier provides travels along one end-to-end network, not a series of networks patched together in order to complete the path. Sadly, there are still some companies out there that use this type of network, some of which may not use SIP and can degrade call quality or become quite difficult to troubleshoot in times of need.
The reason a Native network is better is because it’s actually designed to carry IP traffic, whereas non-native networks are using older TDM-based systems connected to new equipment. Think hooking a brand new car engine to a thirty-year-old transmission in your car. Something’s bound to twist loose. This can lead to higher labor costs to set up and maintain the network, and loss of productivity should something go wrong, as it will take longer to fix.
While no business has a crystal ball, we don’t imagine any of you went into this thinking you would always be a one-man (or woman)-show. Growth, the big daddy of all business buzzwords, is on everyone’s minds nowadays. And when it comes to your business phone systems, considering future growth should at least be on someone’s mind, don’t you think?
One of the first conversations that you have with your provider when upgrading or switching systems should be about the bandwidth you need now and how that will likely change over time, so that plans can be made on both ends. Having at least one solid discussion about things like the overall speed of the network, along with latency, jitter, and delay is something we wish more business owners would think of, at least at first. And while some of you might have had to swallow large chunks of bandwidth in the past, you can breathe easier now that bandwidth can be purchased in much smaller chunks than it used to.
Join us in the next installment when we go over more things to think about when setting up your SIP service.