January 16, 2018 14:48
Published: January 25, 2017 15:24
Hello, everyone! In our last installment, we opened the door on some considerations that every business owner should be thinking about when it comes to the SIP service they’re setting for their business phone systems, and today we will continue with that information.
We know. Totally surprising.
Anyway, on to the meat of this little discussion, shall we?
Let’s face it, while not every eventuality will come to bear, there are things that you need to think about. The “what-ifs” can be maddening, let’s break a few of them down:
E-911 - Using both goegraphic and non-geographic data from the system, this service can deliver up-to-the-second location information to fire departments, police, and rescue services no matter where you are.
Redundancy - A built-in feature that can reroute calls to other extensions in the event of a natural or other disaster. Simply put, no calls get dropped. Mics maybe. But no calls.
Native PRI handoffs - This SIP trunk feature delivers a native ISDN-PRI circuit to a legacy TDM PBX or other office voice gear without the need to install a gateway or Integrated Access Device, so these business sites can also benefit from SIP services without spending capital to buy an IP upgraded device.
These are just a few of the features that a business owner can put together in their phone system. Make sure that you discuss all of the features you need now and down the road with your hosted PBX provider.
Connection, oddly enough in our overly-connected world, is becoming harder and harder to accomplish. Though it can be a challenge, one of the things every business needs to do if they’re setting up a SIP system is to get these guys and gals talking to one another. Gone are the days of individual IT teams, sequestered to separate states and offices, never communicating. In order to develop a strong SIP network, getting these folks to work together is paramount. This is a process, not an end-goal.
Your end-users, your employees, are your most valuable resource. In that vein, you’ll want to make sure that you’re letting all of them know what’s going on with this new system. It may sound like a no-brainer, but so many times companies forget to have even the briefest of meetings with the people that these changes are going to affect the most. Take the time. You’ll thank us for it, we promise.
This is by no means a complete list of the things that a business needs to consider when setting up SIP systems in their company, but it’s a good place to start. If your company has been thinking about setting up something like this, make sure to have a good conversation with your provider to find out what they can do to help. Have a question they couldn’t answer? Reach out to us below in comments and we’ll answer. Until next time!