September 26, 2017 12:20
Published: August 24, 2017 15:42
We’d be willing to bet that, when Steve Jobs and Steve Wozniak were standing over the first personal computer they built in that garage in California, they weren’t thinking about it being able to make phone calls.
In fact, we’re pretty sure they were surprised the thing even turned on. But we digress.
Phone calls being done with the aid of a computer is a fairly recent development. And business phone systems are even a little later to the party than that. But with the new advancements in business internet and Hosted PBX networks, this technology is being utilized by more and more industries.
Using the same VoIP phone system that they use to place voice calls through their network, businesses can also utilize their computers and laptops to be able to make phone calls. And in the interest of mobility, we thought we’d tell a little about how that gets done.
Usually, when this little bit of magic happens, it’s thanks to some software on the computer itself accessing the VoIP phone lines and the aid of some sort of microphone in order to transmit the voice data. And in many cases, this call is vastly cheaper than using other phone hardware (in fact, it can actually be free!).
This software is usually called a “softphone” which is short for (you guessed it…) software phone. There are many different companies that can provide you with softphones, and chances are good that your existing VoIP provider is one of them. All you need to do is ask!
So the question becomes, why would a business want to be able to make calls from a PC on a VoIP network in the first place (...um, aside from being seriously cool, right?) Well, for starters, mobility and customization.
With PC calling, your employees are no longer bound by the confines of cubicles and desks, and can make calls from anywhere they can access the company’s VoIP network. With the aid of a headset, some earbuds, and a lack of agoraphobia, your people could be making sales calls and enjoying a day at the park simultaneously. Assuming you let them out of the building, that is.
Many companies have this sort of software, and many versions of that software allow you to be able to customize the features that your “softphone” network will enjoy. Caller ID, call forwarding, call waiting, and videoconferencing are only a few of the options available, and can be added or taken down from a PC phone setup with a few clicks of a mouse.
Business phone systems continue to evolve at a rate that surprises us. But with the aid of PC calling, any business can make use of this emerging technology for low cost and a good deal less hassle than they may think. Have a question about this or a comment? Reach out to us below and we’ll be happy to help you out. Cheers!