December 23, 2016 19:21
Published: October 26, 2017 16:22
If you’re a business owner, then VoIP probably brings to mind all the phone features that your phone system brings to your business. Visions of your employees answering phones fill your mind, dancing like sugarplum fairies in a magical forested glen of productivity. But I digress.
You might actually be wondering, with all those awesome features you have in the phone system in your business, if there’s something like it that you can have at your own house. Well, wonder no more, my friends!
VoIP isn’t just for business anymore. Indeed, you could actually have VoIP right in your home, using your own personal wireless internet to make and receive calls. Talk about continuity, right?
Joking aside, there are some major differences between residential and business VoIP that you might want to know about.
While most would probably guess that the differences between a residential VoIP system and their business counterpart are many and varied, they might not know what those differences actually are. Residential VoIP systems tend to mirror their analog counterparts pretty closely, with features like call waiting, call forwarding, caller ID, do not disturb, and voicemail.
Business VoIP systems, on the other hand, features things like conference calling, call recording, conference bridge, whisper, barge, and hold services, which are more geared towards a business environment. These plans also tend to be substantially more expensive than their residential cousins, as they tend to have many more features and options.
As you can probably imagine, customization in the world of residential VoIP isn’t exactly winning an academy award. Let’s just be honest: who has a home phone line any more, anyhow??
Business VoIP is a lot more flexible, with many options that can be added and subtracted from the service with little more than a phone call to your provider. Need call recording to help in the training of your newbies? Call up your provider. Need to change the hold music from Yanni to Metallica? Same. And on, and on, add nauseum.
Most people who have moved over to a residential VoIP system know that they have the option to port their existing number to their new service, so they don’t have to send out that annoying email to EVERYONE they know letting them know that they’ve changed all that up. Business VoIP has the same feature, but they also let you get multiple options for extra lines. Virtual extensions, 800numbers, they’re all available and ready to go for you, making the businessoriented version perfect for companies of any size.
So there you have it. If you’re currently using VoIP for your business, know that there are options out there that can give you the same thing in your home, but it’s going to look quite different than what you might be used to. Still digital, just a few less features.