The Small Business Starter Pack

The Small Business Starter Pack is the Perfect solution for any growing business with features that allow your business to Act Big while being Small.

2 Extensions

These extensions are the individual endpoints that make your employees reachable. From the auto-attendant, these extensions will ring to desk phones, and/or cell phones to ensure an optimal response from busy employees. Each extension comes fully featured and includes Find-me-follow-me call routing, Voicemail2Email, and intuitive setup.

2 Lines

Similar to a traditional phone system, these lines (referred to as Trunks) are indicative of the number of cumulative calls that can be made at any given time. For a business of 2 people, We assume that it is not unrealistic for both extensions to be in use at a given time, making this an optimal amount of lines for this size of business.

Private Silver DSL Internet Connection

The Small Business Starter Pack features a business-grade private internet connection that will ensure speeds of up to 4Mbps Download and 600Kbps Upload. This will ensure that call quality is optimal while all computers are on the web. Netcelerate Internet includes QoS, ensuring that voice is prioritized and will receive the appropriate amount of bandwidth at all times.

Auto-Attendant

Having callers automatically directed to the appropriate party is a feature that is expensive and out of reach for many small and growing businesses. With a Netcelerate solution we provide your business with an auto-attendant that will answer calls, redirect them to the proper department, and provide a searchable company directory. This will make any business look like a large firm.

1 DID

Your DID is your businesses Phone Number. Netcelerate will provide you with a new number, or use an existing number that all of your clients and partners will be able to reach you at.

Group Extension

A Group Extension will ring multiple phones at once, increasing the likelihood that the call will be picked up. Assuming that you would like to guarantee that sales opportunities are answered, having all calls that are sent through sales on your auto-attendant ring both extensions.


Terminology

Find-me-follow-me

This is a setup of call routing that will have calls ring multiple endpoints on an extension. This could be a busy employee that is out of the office having a call ring their desk phone, and then their cell phone. If neither are picked up, the voicemail will be sent to the employees inbox with Voicemail2Email

Voicemail2Email

If you are tired of calling into your office to find out if you have any Voicemails then this is the perfect feature for you. Once your are setup with a Netcelerate Hosted PBX system, all voicemails can be sent to your email inbox. This gives you instant notification anywhere, the ability to forward and save voicemails the way you do with emails, and allows for easy upload to any CRM.
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